Policies

Standard Terms and Conditions

General

• Right to Update Terms: Wildlings reserves the right to alter and add to these terms and conditions when a need arises. Changes that relate to safety will be effective immediately. Except in exceptional circumstance, all other changes will be effective from the date of customer acceptance which will be sought before a customer commences a new programme with Wildlings. 

• Compliance with Third Party Rules and Regulations: When using public spaces for our programmes we will be required to adhere to the applicable rules and regulations of these public spaces. 

• Waiver of Property Liability: You are responsible for the items that you or your child brings along to any wildlings programme. Wildlings will not be held responsible for any loss or damage to personal belongings. 

• Programme Waiver: You will ensure that you sign the appropriate waiver before the commencement of your programme. the Accompanied Waiver is relevant to Forest Playgroups, Nature Playtime, Events and Parties. The Drop-Off Waiver is relevant for Forest School Club and Camps, 

• Information Accuracy, Relevance and Access: Wildlings will provide detailed and true descriptions of its events, programmes and services and make these available to customers via its website and emails. 

• Responsibility of the Customer to Read Information: All customers are responsible for reading the relevant guide or other information for their programme, event or service. Wildlings takes no responsibility for any consequences arising from a customer's failure to read through and understand the information provided. 

• Ethos Protection: Wildlings will support its customers and community to understand the Forest School's ethos, and will work with adults accompanying children to Forest School Playgroups to implement the ethos. 

• Cancellations and Refund Requests: Once booked all programmes, services, play sessions, and events are non-refundable for any reason whatsoever in whole or in part. 

• Rescheduling: The following only can be rescheduled or transferred to an alternative session/programme/date/time etc, strictly subject to availability and an appropriate minimum notice before the programme commences: Forest School (subject to availability only), Camps (7 days notice), Parties (14 days notice), Event tickets (48hrs notice), Nature Playtime (24hrs notice). In exceptional circumstances, such as injury, the above can be transferred to credit for use within 12 months. 

• Booking Mistakes: There is a 48hr after booking grace period to correct mistakes made by customers when booking. Refunds can be processed in this instance, minus any applicable payment fees. If in doubt, please contact us first. Booking mistakes must be made known to us within 48hrs of booking. We do not guarantee that Customer booking mistakes can be corrected if a change of date or service is required as this is subject ot availability. Customer booking mistakes that are bought to our attention after this time period will not be the responsibility of Wildlings to correct. 

• Special Offers and Discounts: Only one special offer or discount may be used per child, per booking, for example, you may not benefit from both an early bird booking discount and sibling discount for the same Forest School programme. 

• Cancellations by Wildlings due to Operational Reasons: If Wildlings cancels your service for its own operational reasons, including insufficient numbers to run a service, then you will be given the option of a reschedule or a full refund, or a partial and pro-rated refund for cancellations after the commencement of the service. 

• Cancellations by Wildlings due to Circumstances Beyond our Control: If Wildlings is required to cancel your service for reasons outside of our control, including, but not limited to, Acts of God, extreme weather, communicable diseases and haze, you will be provided with a reschedule or credit. Refunds will not be possible. 

Forest School and Camps​

• Avoidance of Requests for Rescheduling or Cancellations: Wildlings will use its expertise to provide programmes and services that will benefit your child as described. We recommend all customers unfamiliar with Wildlings, with young children, or are new to outdoor education in the tropics, attend a nature playtime session at Wildlings Dempsey, or to book a Forest Schol Trial (for potential Forest School customers only), before committing time and money to a larger booking so that your understanding and expectations of the programme are in-line with what Wildlings offers. Wildlings will work with any customers who feel that Widlings is not meeting their expectations to see where we can do so, however, we will be under no obligation to provide refunds to unsatisfied customers. 

• Replacements (Camps and Forest School): If you can no longer attend your booked Forest School or camp you may find a replacement if rescheduling is not an option. Replacement children must be of the right age for the programme, and for camps, strictly found before the start date of the camp. 

• Replacements (Camps and Forest School) Transfer of Funds: Replacements for your booked camp or Forest School programme are considered as a private arrangement between yourself and the parent of the replacement child. Wildlings will not be involved in any transfer of funds from one party to another. 

• Replacements (Camps and Forest School) details of replacement child: You are responsible for collecting the details of the replacement child and ensuring that Wildlings has these details no less than 48hrs before the start of camp or when the transfer of the Forest School place will commence. 

• PriorityBooking for Customers Enrolled in Forest School: Once a child has started a full term of Forest School with us, their parent will be given the opportunity to re-book their place for at least two days before places are opened up to new customers. 

• Adverse Weather: All Wildlings locations have access to suitable shelters with protection during storms therefore Forest School and Camps would only be cancelled is the most rare of circumstances. If you choose not to send your child, and we run the session as scheduled, then our make-up policy applies. 

• Absence from Camp Due to Sickness or Injury: In the event of sickness, and if you have been unable to find a replacement for your place at camp, the following shall apply:

• a) If the child is unable to attend camp due to sickness or injury (in either case, supported by a medical certificate) 50% of the camp fee will be refunded upon receipt of the medical certificate as long as notice is submitted at least 72hrs in advance of the start of camp.

• b) If a child becomes sick or injured within 72hrs of the start of camp, and before the camp commences, a credit will be issued in the value equal to 50% of the original camp cost, upon receipt of a medical certificate, valid for 6 months.

• c) If you are unable to attend part or all of your pre-booked camp after it has started, for any reason, including sickness,  we will be under no obligation to provide you with a refund.

• Programme Cancellations and Notice: Wildlings reserves the right to cancel any programme due to insufficient numbers and will endeavour to make such decisions as early as possible, with a minimum of 48 hours notice. For compensation, see "Cancellations by Wildlings due to Operational Reasons". 

• Make Up Session Allocation at Forest School: You are entitled to one makeup session per term of 8 sessions or less.
  You are entitled to two makeup sessions per term of between 9-12 sessions.
  Make-up sessions are pro-rated for those joining after the term has commenced. 

• Make-up Session Options: Alternative Session: You may use any similar Wildlings session that is age-appropriate for your make-up session. Please check with the Business Manager by emailing hello@wildlings.sg to enquire about spaces. 

• Make-up Session Options: Nature Playtime Vouchers: You may request two Nature Play vouchers in lieu of a make-up session. These vouchers are transferable and can be shared with a friend. They offer flexibility for our customers and are valid for up to 6 months. 

• Make-up Session Options: Siblings: Make-up sessions can be allocated to a sibling, as long as the sibling accompanies the enrolled child to their regular Forest School session. 

• Make-up Session Validity: If you miss a booked make-up session, including a booked nature play session using vouchers, then the session is forfeited. 
  Make-up sessions must be taken before the end of term and we don't accept make-up class bookings in the last week of term so that we can focus on the registered participants. 

• Make-up Session Options: Friends: A make-up session can be transferred to a friend and used as a trial for Forest School with a view to the friend potentially enrolling in the programme. The friend should use the make-up session at the same time, and for the same programme, as the enrolled child. 

• Pro-Rated Fees: If you join Wildlings after the start of your programme, your fee will be pro-rated to cover the number of sessions that are remaining in the programme. We can not take pro-rated bookings until 7 days before your intended start date with Wildlings and places are subject to availability. 

• Discounts: All advertised discounts are subject to terms and conditions and where customers feel these are open to interpretation, the interpretation of Wildlings will prevail. As a general rule, the 15% off for siblings applies to the cost for the second child or subsequent children only, the first child will remain at full price. All discounts are for programmes booked in full, i.e. a full term of Forest School (or the remainder of the current term in full if joining after term commences), or the full camp as offered and not selected camp mornings or afternoons. 

• Single Classes (Forest School): Single classes are made available on a discretionary basis for existing customers and alumni. We encourage all of our customers to make a long-term commitment to Forest School to reap the full benefits of the Forest School approach. 

• Accompanying Adults at Forest School Playgroups: Each child can be accompanied by no more than one adult unless with prior permission from Wildlings. Exceptions include during pregnancy or when a parent wishes to teach a helper how to accompany their child at forest school. 

• Sibling Attendance at Forest Playgroups: Siblings are welcome to come along to Forest Cubs or Forest Babies (when they are on School Holidays for example) when there is space in the group. Siblings will be charged the price of a single class if they are 6 years old or younger. For older children they will be charged for the cost of attending nature playtime at $24. This reflects the benefit to the child of attending the class. 

• Attendance at Forest School: We encourage 100% attendance for the benefit of the relationships and continuity of the programme. Each session is influenced in part by the preceding sessions and our ability to run a tailored programme is affected by sporadic attendance.

• Locations: The location of Forest School or Camp is set out in the programme description. Wildlings reserves the right to change the location of a session if it is for the benefit of the participants or if the original location becomes unexpectedly unavailable. If you are unable to make a sesison at an alternative location then you may use a make-up session option for Forest School, for camps, we will issue a partial refund if the location change is unexpected and not included in the programme description at the time of booking. 

• Behavioural Expectations: All children are expected to behave in a respectful and cooperative manner. Unacceptable behaviours, including but not limited to bullying, aggression, theft, vandalism, or persistent disrespect towards staff or peers, will result in expulsion from camp or Forest School without a refund. It is not the role of our teachers to put in place a disciplinary programme for a continuously disruptive child. Children and their parents will typically receive a warning for first-time serious infractions (such as hitting or deliberately destroying another child's work), with severe or repeated violations leading to expulsion.

• Late Pickup: A 10-minute grace period is provided for child collection. Late pickups can disrupt camp operations and cause distress to children, so please let us know if you are running late. Parents who arrive later than 30 minutes after the end of camp will be billed $50 as an emergency childcare fee.

Nature Playtime​

• Adverse Weather Disruption: Nature playtime may be cancelled, delayed, or close early due to adverse weather. This is so that we can set aside our sheltered locations to customers booked in for birthday parties. If we have to cancel Nature Playtime in its entirety, or end the session with less than 60 minutes of quality playtime due to adverse weather, then we will issue full vouchers for you to rebook your session at your convenience. 
  
  If we are able to run a nature playtime session of a duration between 61 and 90 minutes then we will issue 50% vouchers in the event of any early closure due to adverse weather. 
  
  If we are able to run a nature playtime session of 91 minutes or longer then the session will be considered as delivered, despite any early closure due to adverse weather. 
  
  Minutes are counted from the minute Wildlings opens for the nature playtime session, irrespective of the arrival time of individual customers. 

• Transfer of Tickets: You may transfer your pre-booked space to another person. You do not need to notify us of changes. Please ensure your replacement provides your booking details on admission at the gate. 

• Forfeiture of Session: Regardless of the reason, should you fail to show for your Nature Playtime session and we run the session as planned then the session is forfeit.

• Tickets and Entry: Wildlings is for paid entry only. All adults and children must hold a valid ticket. Each Nature Playtime tickets admits one adult and one child. Additional adults are chargeable. Babies who aren't walking yet are welcome at Nature Playtime without booking.

Parties

• Booking and Payment: Party packages are booked and paid in full at the time of purchase. Extra guests and add-ons can be added at checkout or purchased through our shop up to 10 days before your party.

• Booking Mistakes: A 48-hour grace period applies to correct booking errors. Refunds in this instance will be minus any applicable payment fees.

• Cancellations: If you cancel your party, the package fee is forfeit. Add-ons and extra guest fees may be refunded at Wildlings' discretion on a case-by-case basis. Change of mind or reasons within the customer's control will not be grounds for a discretionary refund.

• Rescheduling: Requests made at least 14 days in advance may be considered, strictly subject to availability.

• Guest Numbers: You may add guests up to 10 days before your party, to the maximum capacity of your party type, subject to availability. If guest numbers reduce after purchase, no refunds will be issued.

• Adverse Weather: Wildlings will adapt the party programme to suit conditions on the day. All locations have suitable shelters and parties are always prioritised. In the rare event a party must be postponed, Wildlings will first recommend a delay, then offer alternative dates. If none are suitable, a credit of 50% of the party value will be issued along with a nature playtime voucher for each child. You recognise that staff and resources will have already been committed and that weather is outside of our control.

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