Question 1

Cancellations and Refunds

Accepted Answer

We know life happens — sickness, injury, last-minute changes of plan. Here's how it works across each of our programmes.

Holiday Camps — sickness or injury (with medical certificate)
More than 72 hours before camp starts — we refund 50% of the camp fee on receipt of the MC.
Within 72 hours of camp starting, but before it begins — we issue a credit for 50% of the camp fee (valid 6 months) on receipt of the MC.
After camp has started — we're unable to refund any portion of the fee, even for illness, as staff and resources are already committed.

Forest School (Playgroups and Club)
Forest School term fees are non-refundable once booked.
If you can't attend a session, you can use a make-up session instead — see our make-up sessions entry for the rules.
In exceptional circumstances, such as injury, your booking can be transferred to credit for use within 12 months.

Birthday Parties
If you cancel your party, the package fee is forfeit. Add-ons and extra guest fees may be refunded at our discretion on a case-by-case basis.
Changes of mind or reasons within your control aren't grounds for a discretionary refund.
Rescheduling requests made at least 14 days in advance may be considered, subject to availability. Within 14 days, we're not able to reschedule.
If a party has to be postponed due to genuinely extreme weather, we'll first recommend a delay, then offer alternative dates. If no alternative works, a 50% credit of the party value plus Nature Playtime vouchers per child are issued.

Nature Playtime
Nature Playtime bookings are non-refundable and non-reschedulable.
If a session is cancelled by Wildlings for operational reasons, you'll be provided with a refund.
If a session is cancelled due to bad weather, you'll be provided with a rebooking voucher or your package will be re-credited.

If Wildlings cancels for operational reasons (e.g. insufficient numbers)
We'll offer a reschedule or full refund (or a partial pro-rated refund for cancellations after the service has commenced).

If Wildlings cancels for reasons outside our control
Including but not limited to Acts of God, extreme weather, communicable diseases and haze — we'll offer a reschedule or credit. Refunds aren't possible in these circumstances because our costs are already incurred.

If you're worried about a specific situation, just talk to us — email hello@wildlings.sg or WhatsApp +65 8875 5919.

Question 2

School and Group Visit Terms

Accepted Answer

By accepting a Wildlings price quote, the customer agrees to the terms set out below. There is no upfront deposit invoice for school or group visit bookings. Final payment is due 14 calendar days after delivery of the service.

Cancellation fee
The cancellation fee is whichever is greater: S$200 or 10% of the total quoted amount. It is invoiced on cancellation and is payable within 7 days.

Day visits
More than 14 calendar days before the visit: cancellation fee.
Within 14 calendar days of the visit: 50% of the total quoted amount.

Overnight camps
More than 30 days before the camp: cancellation fee, plus the S$500 government permit fee incurred.
Between 14 and 30 days before the camp: 30% of the total quoted amount.
Less than 14 days before the camp: 100% of the total quoted amount.

Final numbers, adults and attendance
Confirmed participant numbers can be revised, up or down, until 14 calendar days before your visit, and your invoice will be updated to match.
Accompanying adults (excursions): adults should be kept to the minimum needed to support the children. For our youngest groups (up to N1, under 3 years), up to one adult per child may attend — this is a maximum, not a requirement. From N2 (3-4 years) and above, we recommend a small group of parent volunteers to support the teachers. Adults may not exceed half of the total group, and all group sizes are subject to safe site capacity.
Events such as graduation ceremonies are different from excursions and are not subject to these adult ratios — they are quoted and planned separately, though safe site capacity always applies.
Within 14 days of the visit, your confirmed numbers are final. Staffing, materials and site capacity are planned around them, so the invoice cannot be reduced for participants who are absent on the day.
Increases within 14 days are by prior written agreement only. Additional participants affect staffing ratios, site capacity and venue requirements, so please ask before bringing anyone extra — we may not be able to admit unannounced participants on the day. Pre-approved additions are invoiced at the quoted per-person rate.

Severe weather
In the event of severe weather preventing safe participation, the visit may be rescheduled to the earliest available date at no additional charge. If no suitable date is available, the cancellation fee applies but no late cancellation charge.

For the full terms applying to school and group visits, see the Wildlings Standard Terms and Conditions issued with your price quote.

Question 3

Booking Mistakes

Accepted Answer

Yes — within 48 hours of booking. After that, we can usually still help, but we can't guarantee a fix because changing dates or services depends on what's still available.

Within 48 hours of booking, we can
Process a refund (minus any payment processing fees)
Swap the booking to a different date or service (subject to availability)

After 48 hours
WhatsApp us on +65 8875 5919 — we'll see what we can do. Just no guarantees.

Question 4

Using Discounts

Accepted Answer

Only one offer or discount applies per child, per booking. For example, you can't combine an early bird discount with a sibling discount on the same Forest School programme. If you qualify for two discounts, you get the better deal applied automatically — no codes needed.

A note on the 15% sibling discount
Applies to the second child or any subsequent children only.
The first child stays at full price.

A note on what discounts apply to
All advertised discounts apply to programmes booked in full — full terms (or the remainder of the current term if you join mid-term), or the full camp as advertised. Not selected camp mornings or afternoons.

Question 5

Single Classes (Forest School)

Accepted Answer

Single classes for Forest School (Playgroups and Club) are available on a discretionary basis for existing customers and alumni, when we have space in the group.

Forest School works best as a long-term commitment — the relationships, continuity and progression of the programme are part of how children benefit, so we encourage full-term bookings.

If you're new to Wildlings and want to try Forest School, the best route is a trial session.

Question 6

Pro-Rated Fees

Accepted Answer

Yes — subject to availability. We pro-rate your fee to cover the sessions remaining in the term.

A couple of practical notes
We don't take pro-rated bookings more than 7 days before your intended start date — we like to keep places open for full-term customers until then.
If fewer than 8 sessions remain in the term, make-up sessions aren't available.

For mid-term enrolment, contact hello@wildlings.sg or WhatsApp +65 8875 5919.

Question 7

Make-up Sessions

Accepted Answer

Make-up sessions depend on the length of the term you've booked:
4 weeks or under — no make-up
5 to 8 weeks — 1 make-up
9 to 12 weeks — 2 make-ups (most common)
Longer terms (Term 3 can run up to 14 weeks) — 4 make-ups, which can also be used for event tickets if Term 3 events fall within your term

How to use a make-up
Take another timeslot in the same term
Convert one make-up to two Nature Playtime vouchers ($50 value, never expire — roughly the same price as one Forest School class)
Invite a friend along to use up a make-up session, free of charge

Validity
Make-ups must be taken before the end of term.
We don't accept make-up class bookings in the last week of term so we can focus on the registered participants.
If you miss a booked make-up session (including a Nature Playtime session using vouchers), the session is forfeited.

Question 8

Priority Booking for Existing Customers

Accepted Answer

Yes. Once your child has completed a full term with us, you get a priority window of at least two days to rebook your place before bookings open up to new customers.

We email enrolled families directly with the priority booking window each term.

Question 9

Late Pick-up

Accepted Answer

This applies to Holiday Camps and Forest School Club — our drop-off programmes.

We know traffic happens. A 10-minute grace period applies for pick-up, and if you're going to be later than that, please WhatsApp us on +65 8875 5919 so we can reassure your child.

For pick-ups more than 30 minutes after the end of the session, we charge a $50 emergency childcare fee. This isn't a penalty — it covers the cost of staff staying on site beyond their scheduled hours so your child is still looked after.

If you regularly need later pick-up for camp, the Camp Extension (until 3pm) is the easier option for everyone.

Question 10

Behaviour Expectations

Accepted Answer

This applies to Holiday Camps and Forest School Club. The vast majority of children settle in beautifully and behave brilliantly — outdoor environments tend to bring out the best in kids. We rarely have problems. But we want to be upfront about how we handle the rare situations where things go wrong.

What we expect
Respect — for peers, for staff, for the natural environment, and for the boundaries the team set on each programme.

Behaviours that aren't OK
Bullying, aggression, theft, vandalism, or persistent disrespect towards staff or peers.

How we'd handle a serious issue
A first serious incident (hitting another child, deliberately destroying another child's work) usually means a conversation with the child and a chat with parents at pick-up.
For severe or repeated breaches, we may need to ask a child to leave the programme. Refunds aren't issued in those circumstances.
Our team are educators, not behavioural specialists — running a disciplinary programme for a continuously disruptive child isn't something we're set up for.

If your child has specific behavioural support needs
Please get in touch before booking. We'd much rather have a conversation early than turn anyone away on the day. Email hello@wildlings.sg or WhatsApp +65 8875 5919.

Question 11

Adverse Weather

Accepted Answer

We open as usual in most weather conditions. Singapore weather is part of being outdoors.

How it works on the day
Alert — about 60 minutes before opening, we check the forecast and let you know if there's a possible delay. If conditions look fine, it's business as usual and you won't hear from us.
Delay — if heavy rain or lightning is persisting, we'll ask you to arrive 30 minutes after your scheduled start so the worst can pass.
Commence or cancel — we'd only cancel in genuinely extreme cases. Forest School is virtually never cancelled (delayed, yes). Nature Playtime is the most likely service to be cancelled because we prioritise our sheltered spaces for parties.

How we communicate
Forest School, camps, events, Nature Playtime: email
School visits, corporate groups, parties: phone call (or WhatsApp if we can't reach you)

Why we don't cancel often
We have lightning-protected shelters at both sites:
Dempsey — two 65sqm shelters with lightning protection systems
West Coast Park — 170sqm covered Eco-Centre, plus access to the 191sqm air-conditioned Community Hall
Weather usually passes quickly and we head back outside.

A note on Nature Playtime
Full cancellation → we issue rebooking vouchers
Session runs 60–90 minutes then has to close → 50% vouchers issued
Session runs 91+ minutes → considered delivered

For more on Singapore's weather patterns and the factors we consider when making the call, check weather.gov.sg before you set off.

Question 12

Haze

Accepted Answer

We follow the Government's health advisory based on the 1-hour PM2.5 reading:
Below 150 — business as usual. Usually we can't see, smell or otherwise notice a change in air quality.
151 or above — your session leader checks the 1-hour reading and lowers the physical intensity of the session. Campfire activities are replaced with alternatives.
201 or above — your session may not go ahead, or may end early.

How we decide
We don't make cancellation calls more than 1 hour before your session, because haze (like thunderstorms) is localised, depends on wind direction, and changes quickly. We base our calls on the 1-hour PM2.5 reading, which is the NEA's recommended indicator for outdoor activity.

How you'll know
Forest School, events, Nature Playtime → email
Parties and group bookings → phone call

Refunds
If a session is cancelled due to haze (an Act of God / circumstance beyond our control), we'll offer a reschedule or credit. Refunds aren't possible in these circumstances — see our refund and cancellation entry for more detail.

A note on your own threshold
Only you know your child's exposure to haze, their respiratory health and your personal tolerance. If you'd prefer to keep your child at home on a haze day even when our session is going ahead, that's completely understandable — our make-up policy applies.

Question 13

Communicable Diseases

Accepted Answer

We follow common-sense measures to look after everyone at Forest School.

Day-to-day
Accompanying adults stay responsible for their children's health and hygiene.
Staff stay alert for signs of illness. For accompanied sessions, an adult or child clearly unwell may be asked to rest at a distance from the group or go home. For drop-off programmes, we isolate the child comfortably and call you straight away.
We wash hands before snack time and after the toilet, and clean food equipment and tarps regularly.
Any staff diagnosed with a communicable disease completes medical leave and returns symptom-free.

If your child attends and is then diagnosed with something contagious
Please let us know by email (hello@wildlings.sg) or WhatsApp (+65 8875 5919) with the diagnosis, likely contagious period and expected return date. We'll inform other parents in the group if necessary, with kindness and confidentiality. Please make sure your child is fully well before returning.

If a major public health event affects our operations
We'll comply with the relevant government guidelines at the time, which may mean adjusting, postponing or cancelling programmes. We'll notify affected customers as soon as possible. For booking, credit and refund implications, see our refund and cancellation entry.

A note on legal context: Wildlings is not a childcare or early childhood centre, so we're not bound by ECDA regulations — but we still follow good practice around communicable disease management.

Question 14

Safety, Accidents and Incidents

Accepted Answer

Safety is our number one priority. We do everything reasonable to make sure children, staff and visitors experience Wildlings safely, while still protecting the genuinely adventurous nature of Forest School.

How we approach safety
We risk-assess every site, every experience and every tool or fire activity.
Every group is led by at least one qualified Level 3 Forest School Practitioner, first aid trained and child safeguarding trained.
We choose sites with good shelter, multiple exit points, and natural spaces managed by the landowner so hazards are identifiable.
We teach children to recognise hazards — snakes, ants, monkeys, poisonous plants — through games, briefings and walking the boundary of our space together.
For drop-off programmes, every child has an ID card and whistle.

Accidents and incidents — how we handle them
For accompanied sessions, accompanying adults stay responsible for their child's care during the session. Any accident is recorded and signed off with the adult.
For drop-off programmes, we record the accident on the day and brief you at pick-up.
For school programmes, we use the school's own reporting system.
Serious incidents are reported to the Ministry of Manpower via the MOM iReport system where the reporting criteria apply (hospitalisation of 24 hours or more, MC of 3 days or more, fatality, or work-related illness).

We comply with the Workplace Safety and Health (Incident Reporting) Regulations 2007.
Risk assessments are available on request — just email hello@wildlings.sg.

Question 15

Tools

Accepted Answer

Tools are a meaningful part of Forest School learning. They build confidence, coordination, respect for materials, and a real understanding of risk. Learning to handle real tools safely is one of the most empowering things a child can do at Forest School — and we introduce them carefully.

Tools we use
Potato peelers
Manual hand drill
Small hacksaws
Bowsaws
Loppers
Billhook and wood splitting tool
Whittling knives

How we keep tool use safe
The rules around tool use are firm — they exist because the residual risk of untrained tool use is real. With our safety procedures in place, the risk becomes low.
Only Level 3 Forest School Practitioners introduce and supervise tools.
Each tool has a structured tool talk and demonstration before children use it.
Children are only introduced to a tool when the leader assesses they're ready.
Whittling knives are introduced from age 6.
A designated tool-use area is marked out and signed — at least two arm-widths plus a tool length across.
Safety gloves are worn when using any bladed tool.
Tools are checked, sharpened, oiled and stored after every session.

Question 16

Fire

Accepted Answer

Fire is one of the four elements — earth, air, fire and water — and bringing it into Forest School is a powerful learning experience. Children learn about risk, safety, respect, the properties of fuel, and how to lay and light a fire. We also use fire for cooking and sharing food, which brings the community together in a way only a campfire can.

How we use fire
Long safety matches for lighting candles at cultural celebrations
Fire strikers for practice with tinder and small practice fires
Hired NParks BBQ pits for traditional fire-lighting techniques
Traditional fire pits at Pulau Ubin campsites
Small portable camping stoves where open fires aren't legal
We never use open fires except at Pulau Ubin, where it's legal to do so in a contained fire pit.

How we keep fire sessions safe
Fire safety is non-negotiable. With the procedures below in place, fire sessions are a wonderful experience — but the procedures themselves are firm:
A risk assessment is completed before every fire session.
At least one Level 3 Forest School Practitioner is present.
For drop-off fire sessions, two Wildlings staff plus at least one parent volunteer are on site.
A water bucket, first aid kit (with burns supplies) and fire gauntlets are ready before the fire is lit.
A full fire safety briefing covers the fire triangle, respect position, entry and exit, movement rules, the safety whistle, and a clothing and loose-hair check.
Everyone around the fire wears closed-toe shoes, non-flammable clothing and ties hair back.
Marshmallow sticks must reach from the kneeling child to the fire without overstretching.
Fires burn only as big and as long as needed, then are extinguished gradually with cold water.
No fireworks, sparklers or fire crackers — these are too high risk for our setting.

When fire sessions happen
Every accompanied Forest Playgroup includes one fire-lighting and outdoor cooking session per term of 8 weeks or more. For drop-off programmes, we hold optional weekend family fire socials so children can share the experience with their parents. Cultural celebration fires happen in time with the celebration, when safe and appropriate to the location.

Question 17

Photos and Videos

Accepted Answer

We take photos and videos to share with you what your child has been up to at Wildlings. We never publish personal information along with images, all images are used appropriately, and you can withdraw your consent any time by emailing hello@wildlings.sg.

Two levels of consent — captured at booking
You can opt in to either, both or neither (tick the boxes on our booking form):
Parent updates — I'm happy for Wildlings to take photographs and videos of my child whilst at Wildlings and share them with me via a group album in parent updates and end-of-programme summaries.
Public use — I'm happy for Wildlings to use photographs and videos of my child publicly, on our website, brochures, Instagram and other marketing materials.

What we won't do
Use images publicly without your permission
Combine an image with a child's personal information
Use any image that could be considered inappropriate
Interrupt children's play to pose them

How long we keep them
Private group albums stay on our Google Drive for up to 12 months from the session date, then they're permanently deleted. Please download anything you'd like to keep within that window.

For other adults attending our sessions
Please don't take photos of children other than your own without the parent's permission.
Please don't post pictures of other people's children on social media.
Photos of staff need staff consent.

Question 18

Data Protection (PDPA)

Accepted Answer

Wildlings is committed to handling your personal data in line with Singapore's Personal Data Protection Act (PDPA).

What we collect and why
We collect names, contact details and other personal information through bookings on our website, email and phone conversations, and occasionally from third parties (e.g. schools). We use it to:
Deliver and improve our services
Manage your relationship with us
Comply with legal obligations
Run marketing campaigns (only with your explicit consent)

Where it's stored
Sensitive customer documents — Microsoft SharePoint (encrypted at rest and in transit, strict access controls)
Website data — Wix (encrypted, regularly updated security protocols)

What we don't do
We avoid sharing your data with third parties unless it's essential for safety or service delivery. Any third party who handles your data is required to meet our data protection standards.

Your rights
Withdraw consent at any time — unsubscribe from our emails, email hello@wildlings.sg with a deletion request, or WhatsApp us.
Request access to or correction of your personal data by contacting our Data Protection Officer, Claire Seabrook, at claire@wildlings.sg or +65 8875 5919.

If a data breach occurs
We follow PDPA notification procedures, including notifying the Personal Data Protection Commission within 72 hours if the breach is notifiable, and contacting affected customers without delay.

For the full policy, including retention periods and breach procedures, contact claire@wildlings.sg.

Question 19

Child Safeguarding

Accepted Answer

All Wildlings staff complete Child Safeguarding training. We're recognised by ChildSafeguarding.com as a child-safe organisation.

Our Child Safeguarding Policy covers:
Staff recruitment and vetting
Code of conduct
Reporting concerns
Supervision standards
How we respond to allegations or disclosures

Read our full Child Safeguarding Policy (PDF).
If you ever have a safeguarding concern, please raise it directly with Claire Seabrook at claire@wildlings.sg.

Frequently asked questions