Policies

Not everything in life is cupcakes and rainbows and so here you'll find all our terms, conditions and policies that define our commitment to safety, privacy and fairness. 

POLICIES
Terms and Conditions

General

  • Wildlings reserves the right to alter and add to these terms and conditions when a need arises. Changes that relate to safety will be effective immediately. Except in exceptional circumstance, all other changes will be effective from the date of customer acceptance which will be sought before a customer commences a new programme with Wildlings.

  • Our Forest School local sessions take place on land owned and managed by NParks and shared with members of the public. We use the space in adherence to the rules and regulations and in consideration of others.

  • You are responsible for the items that you bring along to Forest School. More information on what to bring and what not to bring is included in our handbook. 

  • Please see our Communicable diseases Policy for more information on health screening at Forest School. 

  • You must read the Forest School handbook before your first Forest School session.

  • Members of our community will be given the support of their session leader to understand the ethos underpinning our programmes and to implement the guidance in the handbook when attending with their child.

  • Once a child has started a full term with us, their parent will be given the opportunity to re-book their place for at least two days before places are opened up to new customers. 

 

Cancellations & refunds

Forest School  Cancellations

We seek to work with all customers to provide a programme which meets their child's needs and their expectations. Please ensure that you have carefully read the information on our website.  Unless specified otherwise, customers must attend a trial session before committing to a whole term of Forest School so that your understanding and expectations of the programme are in-line with what Wildlings offers. 

  • Once purchased any cancellations and subsequent refunds, regardless of the reason, will be subject to a replacement being found, a 3.4% credit card fee and a SGD50 administration fee. Replacements are never guaranteed. 

  • You may find your own replacement for your place at Forest School. Please be sure to notify us of any changes. 

  • All cancellations and subsequent refunds due to mistakes made whilst booking online will be subject to a 3.4% admin fee which is imposed by our online payment provider Stripe. If in doubt, please contact us first. Booking mistakes must be made known to us within 48hrs of booking. 

  • If you are unable to attend part or all of your booked Forest School programme for any reason after it has started we will be under no obligation to provide you with a refund. You may find a replacement for your child's place. Please be sure to notify us of any changes. 

  • If Wildlings cancels your programme before it commences you will be provided with a full refund. 

  • If Wildlings cancels your programme after it has started you will be provided with the pro-rated refund. 

  • If your session is cancelled in its entirety due to adverse weather then our make-up session policy applies for the first cancellation of the term. A second cancellation will result in the issuance of a credit voucher towards the next term of Forest School. In the unlikely event of a third cancellation within a term then we will issue a refund for the lost session. 

  • If your session is started successfully but ended early due to adverse weather, but has lasted for at least 1 hour, then no make-up option will apply. 

Camp Cancellations

Our Outdoor Adventure Camps are popular and usually fully booked and many committed customers join our waiting list and miss out on a space taken by another. Every pre-booked space therefore is a commitment from you to us that you are sure that you would like to take up this place at camp, and from us to you to deliver a wonderful, high-quality camp experience for your child. Therefore:

  • Once purchased any cancellations and subsequent refunds, regardless of the reason, will be subject to a replacement being found, a 3.4% credit card fee and a SGD50 administration fee. Replacements are never guaranteed and more likely to be found the greater notice you can give of your desire to withdraw from camp. 

  • You may transfer your camp place to someone else. Please be sure to notify us of any changes. 

  • All cancellations and subsequent refunds due to mistakes made whilst booking online will be subject to a 3.4% admin fee which is imposed by our online payment provider Stripe. If in doubt, please contact us first. Booking mistakes must be made known to us within 48hrs of booking for a full refund minus the 3.4% admin fee. 

  • If you are unable to attend part or all of your pre-booked camp after it has started, for any reason, we will be under no obligation to provide you with a refund. You may find a replacement for your child's place. Please be sure to notify us of any changes. 

  • If Wildlings cancels your camp before it commences you will be provided with a full refund. 

  • If Wildlings cancels your camp after it has started you will be provided with the pro-rated refund. 

Nature Play  & Kidmando Cancellations by the Customer

  • From 15th August 2021 pre-booked Nature Playtime and Nature Playtime with Kidmando will be non-refundable and non-transferable to an alternate session. Please only book in advance if you are sure that you can attend. Otherwise please check availability on the day. We do accept walk-in spaces when we are not fully booked online. 

  • You may transfer your pre-booked space to another person. You do not need to notify us of changes. Please ensure your replacement provides your booking details on admission. 

  • Regardless of the reason, should you fail to show for your Nature Playtime or Nature Playtime with Kidmando session and we run the session as planned then the session is forfeit.

  • All children must be supervised by an adult at all times

  • A single ticket allows entry for 1 child & 1 adult.  Any additional adults require a separate ticket.  Alternatively, adults may switch places at the gate. there is a Baker & Cook cafe onsite where other adults can spend their time. 

  • Babies who aren't walking yet are welcome at Nature Playtime without booking.

  • We don’t recommend Nature Playtime for children under 18 months due to the high risk nature.

Nature Play  & Kidmando Cancellations by Wildlings

  • If we have to cancel Nature Playtime or Nature Playtime with Kidmando in its entirety, or end the session with less than 60 minutes of quality playtime (or without being able to run at least 30 minutes of the Kidmando class) due to adverse weather, then we will issue vouchers for you to rebook your session at your convenience. 

  • If we have to cancel Nature Playtime in its entirety in the event of a national lockdown then we will provide vouchers to rebook once we are able to reopen. 

  • If we have to cancel Nature Playtime or Nature Playtime with Kidmando for any other reason within our control then we will issue full refunds. 

Birthday Party Cancellations

  • You may cancel your booking up to 14 days in advance of the commencement of the birthday party and we will refund all of the monies except for a 3.4% admin fee which is imposed by our online payment provider Stripe.

  • If you cancel your party within 14 days but no less than 7 full days we can provide a credit for a future party booking. 

  • No full or partial refunds will be given for cancellations received within 7 days of the commencement of the birthday party as we will have committed staff and resources and will be unable to fill the booking slot occupied by your party.

Parties and Adverse Weather

  • If Wildlings cancels your party for any reason other than adverse weather we will provide a full refund. 

  • Should we need to cancel your party in its entirety due to adverse weather then you recognise that we will have already committed staff and resources to your party and can therefore only offer a re-schedule to the next available party slot that works for you, or a 50% refund and one Nature Playtime voucher per child guest. 

  • Should we commence your party but have to end due to adverse weather with less than one hour of party time then we will issue one Nature Playtime voucher per child. 

  • Should we be able to run at least one hour of your birthday party then no refunds or vouchers will be issued. 

Other Issues with Refunds

  • We exercise the right to consider appeals for refunds at our sole discretion. Successful appeals will be transferred to credit which expires within 12 months. 

  • Refunds will incur a 3.4% admin fee which is imposed by our online payment provider Stripe, unless stated otherwise

  • Refunds will be paid within one week after the end of the programme, or within 14 days, whichever is sooner.​

Transferring Programmes

From time to time circumstances change and we seek to accommodate our customer's changing needs where this is possible whilst still respecting the Forest School ethos and ensuring no financial loss to the company. 

  • If you make a booking but need to switch programmes then this is possible if there is space available, otherwise, we can seek to find a replacement for your place and if successful, offer credit for when a space becomes available in your preferred programme. 

Make-up Sessions

Forest School 

  • You are entitled to one makeup session per term of 8 sessions or less.

  • You are entitled to two makeup sessions per term of between 9-12 sessions.

  • You may use any similar Wildlings session that is age-appropriate for your make-up session. Please check with the Business Manager by emailing hello@wildlings.sg to enquire about spaces. Alternatively, we offer two Nature Play vouchers in lieu of a make-up session. These vouchers are transferable and can be shared with a friend. They offer flexibility for our customers and are valid for up to 6 months. 

  • If you miss a booked make-up session, including a booked nature play session using vouchers, then the session is forfeited. 

  • Make-up sessions must be taken before the end of term and we don't accept make-up class bookings in the last week of term so we can focus on the registered participants. 

Camp

  • No make-up sessions are allowed for days missed at camp. 

Government-Mandated Cessation ​

  • If we are required to close temporarily for a short duration under extraordinary measures mandated by the government we will hold all customer bookings in credit for when services can resume. In the event of a long-term cessation for a duration longer than a term of Forest School we will offer transfer, credit or a refund and our policies regarding refunds apply. 

  • Our transfer policy also applies. 

Pro-Rated Options

  • Once a programme has started it will not be possible to book it online. Please contact us if you would like to join a programme which has already started. 

  • If you join Wildlings after the start of your programme, your fee will be pro-rated to cover the number of sessions that are remaining in the programme. 

  • No discounts or special offers will be applied to pro-rated bookings. 

  • We can not take pro-rated bookings until 7 days before your intended start date with Wildlings and places are subject to availability. 

Single Classes

  • Single classes are made available on a discretionary basis for existing customers and alumni. We encourage all of our customers to make a long-term commitment to Forest School to reap the full benefits of the Forest School approach. 

Attendance and other family members

  • Each child will be accompanied by an adult other than the Forest School Leader in our accompanied sessions. This adult should be someone that they know and trust and who is invested in them personally.

  • The accompanying adult can be a domestic helper, although we would prefer the experience to be shared between family members.

  • Wherever possible the accompanying adult should be the same person each week to help us to develop the community for learning. However, parents should accompany their child whenever they are able. 

  • An adult can bring up to two children (18m-3yrs) or four children (3-4yrs) with them to accompanied Forest School. For example, a parent attending Forest School can also bring a friend’s child.

  • Each child can be accompanied by no more than one adult unless with prior permission from Wildlings.

  • Siblings are welcome to come along to Forest School (when they are on School Holidays for example) when there is space in the group and will be charged the price of a single class. 

  • We encourage 100% attendance for the benefit of the relationships and continuity of the programme. Each session is influenced in part by the preceding sessions and our ability to run a tailored programme is affected by sporadic attendance.

Domestic Helpers

  • Domestic helpers are welcome at Forest School and may bring one or more children in their care with them to accompanied sessions. 

  • Domestic Helpers may not attend Forest School along with their employer after a trial session. In our experience in these circumstances, Domestic Helpers try too hard to please employers by doing everything possible for the children. When this happens they foster dependence, prevent the children from making new discoveries, stifle the experimentation process and constrain self-discovery - among many other things counter to the Forest School ethos. 

  • Domestic Helpers must read the handbook before attending Forest School so that they can understand their role which is to meet basic needs, observe the child so that they can learn from the child, check for risks and hazards and use sportscasting (say what you see without directing) and to question, rather than answer.

Location​s​

  • We reserve the right to change the location of any Wildlings programme or excursion if it is in the best interests of the group or is required by the landowner. You will be entitled to a pro-rated refund if a new location is not suitable for you.

 
 
 
Data Protection Policy

The data protection provisions of the Personal Data Protection Act came into effect on 29 May 2019. We take this opportunity to share with you the Data Protection Policy (“Policy”) of Wildings Pte. Ltd. (“Wildlings”).

Personal Data in this Policy includes any data about an individual who can be identified from that data such as the individual’s name, NRIC, Birth Certificate, passport or other identification number, telephone numbers, mailing address, email address and any other information relating to individuals, which you have provided to us.

This Policy forms a part of the Terms and Conditions governing your relationship with Wildlings and should be read in conjunction with those Terms and Conditions. 

Wildlings collects, uses and discloses Personal Data in order to provide you with an effective, efficient, safe and customised experience. By continuing to use Wildlings services and products and/or by submitting Personal Data to Wildlings through the various channels of collection of Personal Data (listed in Clause 1) by Wildlings, you have agreed to have read, understood and be bound by this Policy and any other amendments to this Policy as may from time to time occur.

​The provision of Personal Data is obligatory in order for Wildlings to provide you with the services and products of Wildlings.

Collection of Personal Data

Wildlings collects Personal Data through the following channels:

  1. When you provide Personal Data, either face-to-face with Wildlings employees, or on paper, or via email, or via our website, or over the telephone, or through a third party, or by any other means

  2. When you leave Personal Data for us to contact you

  3. When you leave Personal Data in response to any of our marketing initiatives and promotions, and any events or services organised by Wildlings

  4. When a third party provides us with your Personal Data

Purposes for the Collection, Use or Disclosure of Personal Data

Wildlings collects, uses and discloses your Personal Data for the following purposes in connection with the products and service which you have applied for (collectively “Purposes”), to the extent applicable:

  1. responding to and handling of your queries and requests;

  2. processing your application for any of the products or services offered by us;

  3. providing the products and services applied for by you;

  4. facilitating, administering, managing and / or maintaining your relationship with us;

  5. handling complaints and customer feedback;

  6. contacting you for service, product or customer satisfaction surveys and market research;

  7. generating financial, regulatory, management or other related reports and performance of analytics;

  8. safety, security, regulatory bodies and legal compliance;

  9. legal purposes;

  10. conducting investigations relating to disputes, billing or fraud;

  11. organising educational, promotional and marketing events in relation to products and services offered by Wildlings;

  12. purposes which are reasonably related to the aforesaid.

 

Your Personal Data held by Wildlings shall be kept confidential. However, in order to carry out the Purposes, Wildlings may share your Personal Data with third parties.

Wildlings shall use its best endeavours to ensure that third parties shall observe and adhere to the terms of this Policy.

 

By providing Personal Data relating to a third party (including but not limited to your dependent, spouse, children and/or parents) to us, you represent and warrant that the consent of that third party has been obtained for the collection, use and disclosure of the Personal Data for the Purposes.

Consent

  1. By allowing the collection of Personal Data referred to in Clause 1, you shall deemed to have given consent to the collection, use and disclosure of Personal Data for the Purposes. You may withdraw your consent given for any or all Purposes by giving us notice in writing. If you withdraw your consent to any or all Purposes and depending on the request, Wildlings may not be in a position to continue to provide our products or services to you. Your withdrawal may be considered a termination by you of any contractual relationship which you may have with us and may, in certain circumstances, be a breach of your contractual obligations, and our legal rights and remedies in such event are expressly reserved

Access

  1. Wildlings will, unless in exceptional circumstances, upon your written request to our Administrator, allow you to view your stored Personal Data. An administrative fee will be charged for this.

Retention

  1. Wildlings will retain your Personal Data to the extent one or more of the Purposes for which it was collected remains valid, for other legal or business purposes for which retention may be necessary and where required by the law.

 

Transfer Of Information Overseas

  1. Personal Data may be transmitted to data storage facilities where Wildlings keeps its database. These data storage facilities may be in Singapore or overseas. 

Accuracy

  1. ​As Personal Data is provided by you, we require your assistance to ensure that this is current, complete and accurate. Please inform us via email of any changes to Personal Data.

Protection

  1. Wildlings takes the security and protection of Personal Data very seriously. Wildlings shall use its best endeavours to make reasonable security arrangements to protect Personal Data against loss or theft, unauthorized access and undue disclosure.

Update of Policy

  1. Wildlings will amend this Policy from time to time and the updated version will be posted on our website. The English version of this Policy will prevail in the event of any inconsistencies between the English version and a translated version.

If you have any queries or feedback regarding the Policy please do not hesitate to Contact Us