Policies

Not everything in life is cupcakes and rainbows and so here you'll find all our terms, conditions and policies that define our commitment to safety, privacy and fairness. 

POLICIES
Terms and Conditions

​The following terms and conditions apply to all programmes and events hosted by or operated by Wildings Pte. Ltd. (“Wildlings”).

General

  • Wildlings reserves the right to alter and add to these terms and conditions when a need arises. Changes that relate to safety will be effective immediately. All other changes will be effective from the date of customer acceptance which will be sought before a customer commences a new programme with Wildlings.

  • Forest School takes place on land owned and managed by NParks and shared with members of the public. We use the space in adherence to the rules and regulations and in consideration of others. 

  • You may not share images which contain the image of children other than our own in the public domain without obtaining permission form the parent first. 

  • You are responsible for the items that you bring along to Forest School. More information on what to bring and what not to bring is included in our handbook. 

  • We do not complete a health check when children arrive at Forest School, instead we trust the judgement of the parents.

  • Please do not return your child to Forest School within 48hrs of the last symptoms of a contagious illness such as HFMD. 

  • You must read the Forest School handbook before your first Forest School session.

  • Members of our community will be given the support of their Forest School leader to understand the Forest School ethos and implement the guidance in the handbook when attending Forest School with their child.

  • Once a child has started a full term of Forest School their place is reserved on the next term until week 8 of the current term when places will be opened up to new starters. 

Cancellations by you & refunds

We seek to work with all customers to provide a Forest School experience which meets their child's needs and their expectations. Please ensure that you have carefully read the information on our website and attended a trial session before committing to a whole term of Forest School so that your understanding and expectations of the programme are in-line with what Wildlings offers. 

  • If you are unable to attend part or all of your booked Forest School programme or event for any reason after it has started we will be under no obligation to provide you with a refund. 

  • You may cancel your booking up to 14 days in advance of the start of your event or programme and we will refund all of the monies accept for a 3% admin fee which is imposed by our online payment provider Stripe. 

  • You may cancel your booking within 14 days but no later than 7 days before the start of your programme or event and we will refund 50% of your monies or you are welcome to transfer your place to someone else and we would endeavour to help you to find someone else to take your place should we be operating a waiting list. 

  • We do not accept cancellations within 7 days of the start of our programmes however you may transfer your place to someone else and we will endeavour to help you to find someone else to take your place should we be operating a waiting list.

  • We exercise the right to consider appeals for refunds at our sole discretion.

  • Refunds will be paid within one week after the end of the programme.

Changing Programmes

From time time to time circumstances change and we seek to accommodate our customer's changing needs where this is possible whilst still respecting the Forest School ethos and ensuring no financial loss to the company. 

  • If you make a booking but need to switch programmes then this is possible if there is space available, otherwise we can offer to hold your credit until space becomes available on the programme of your choice or we can issue a refund as per the above conditions. 

Make-up Sessions

  • You are entitled to one make up session per programme of 6 sessions or less.

  • You are entitled to two make up sessions per programme of between 7-12 sessions.

  • You may use any similar Wildlings session that is age appropriate for your make-up session. Please check with the Leader to ensure that there is space in the session and so that the Leader can plan accordingly before attending. 

  • You may pass make-up sessions on to a friend or sibling to attend with you or in your place with prior notification and confirmation from Wildlings. 

  • If you miss your make-up session then the session is forfeit. 

Cancellation by Wildlings

  • If your session is cancelled by Wildlings due to staff inability to run the session then we will endeavour to find a suitable alternative and if this is not possible then a refund for the missed session(s) will be given. 

  • If a session is cancelled by Wildlings before it starts due to extreme conditions which include lightning or haze, we will endeavour to find a suitable alternative for you to make up cancelled sessions but we will be under no obligation to provide a refund should this not be possible. 

Transfer​

  • With at least 24 hours advanced notice in writing via email to hello@wildlings.sg you may pass your Wildlings Forest school session(s) onto a friend to try out Forest School or join for the rest of the term in your place if you know that you will be unable to attend for any reason. This is not permission to share a programme between two families, but rather to provide flexibility so that our customers can get the most out of their Forest School investment.

  • Anyone taking your place at Forest School is required to complete a registration form and sign the Waiver. 

Pro-Rated Options

  • If you join Wildlings after the start of your programme, your fee will be pro-rated to cover the number of sessions that are remaining in the programme. 

  • No discounts or special offers will be applied to pro-rated bookings. 

  • Pro-rated bookings can not be taken until 7 days before your intended start date with Wildlings and are subject to available places. 

Single Classes

  • Single classes are made available on a discretionary basis to a child who has attended a trial and would like to come along to another Forest School session but can't commit to the full term. These will only be possible when group numbers need to be bolstered to create the right group dynamics for a successful session and are therefore in the best interests of existing customers who are committed to the full term of Forest School. 

Attendance and other family members

  • Each child will be accompanied by an adult other than the Forest School Leader in our accompanied sessions. This adult should be someone that they know and trust and who is invested in them personally.

  • The accompanying adult can be a domestic helper, although we would prefer the experience to be shared between family members.

  • Wherever possible the accompanying adult should be the same person each week to help us to develop the community for learning. However, parents should accompany their child whenever they are able. 

  • An adult can bring up to two children (18m-4yrs) or four children (3.5-6yrs) with them to Forest School. For example, a parent attending Forest School can also bring a friend’s child.

  • Each child can be accompanied by no more than one adult unless with prior permission from Wildlings.

  • Siblings are welcome to come along to Forest School (when they are on School Holidays for example) when there is space in the group and will be charged a sibling rate of $25.00. .

  • We encourage 100% attendance for the benefit of the learners and continuity of the programme. Each session is influenced in part by the preceding sessions and our ability to run a tailored programme is effected by sporadic attendance.

Domestic Helpers

  • Domestic helpers are welcome at Forest School and may bring one or more children in their care with them to accompanied sessions. 

  • Domestic Helpers may not attend Forest School along with their employer after a trial session. In our experience in these circumstances Domestic Helpers try too hard to please employers by doing everything possible for the children. When this happens they foster dependence, prevent the children from making new discoveries, stifle the experimentation process and constrain self-discovery - among many other things counter to the Forest School ethos. 

  • Domestic Helpers must read the handbook before attending Forest School so that they can understand their role which is to meet basic needs, observe the child so that they can learn from the child, check for risks and hazards and use sportscasting (say what you see without directing) and to question, rather than answer.

Location​s​

  • We reserve the right to change the location of any Wildlings programme or excursion if it is in the best interests of the group or is required by the landowner. 

 
 
Data Protection Policy

The data protection provisions of the Personal Data Protection Act came into effect on 29 May 2019. We take this opportunity to share with you the Data Protection Policy (“Policy”) of Wildings Pte. Ltd. (“Wildlings”).

Personal Data in this Policy includes any data about an individual who can be identified from that data such as the individual’s name, NRIC, Birth Certificate, passport or other identification number, telephone numbers, mailing address, email address and any other information relating to individuals, which you have provided to us.

This Policy forms a part of the Terms and Conditions governing your relationship with Wildlings and should be read in conjunction with those Terms and Conditions. 

Wildlings collects, uses and discloses Personal Data in order to provide you with an effective, efficient, safe and customised experience. By continuing to use Wildlings services and products and/or by submitting Personal Data to Wildlings through the various channels of collection of Personal Data (listed in Clause 1) by Wildlings, you have agreed to have read, understood and be bound by this Policy and any other amendments to this Policy as may from time to time occur.

​The provision of Personal Data is obligatory in order for Wildlings to provide you with the services and products of Wildlings.

Collection of Personal Data

Wildlings collects Personal Data through the following channels:

  1. When you provide Personal Data, either face-to-face with Wildlings employees, or on paper, or via email, or via our website, or over the telephone, or through a third party, or by any other means

  2. When you leave Personal Data for us to contact you

  3. When you leave Personal Data in response to any of our marketing initiatives and promotions, and any events or services organised by Wildlings

  4. When a third party provides us with your Personal Data

Purposes for the Collection, Use or Disclosure of Personal Data

Wildlings collects, uses and discloses your Personal Data for the following purposes in connection with the products and service which you have applied for (collectively “Purposes”), to the extent applicable:

  1. responding to and handling of your queries and requests;

  2. processing your application for any of the products or services offered by us;

  3. providing the products and services applied for by you;

  4. facilitating, administering, managing and / or maintaining your relationship with us;

  5. handling complaints and customer feedback;

  6. contacting you for service, product or customer satisfaction surveys and market research;

  7. generating financial, regulatory, management or other related reports and performance of analytics;

  8. safety, security, regulatory bodies and legal compliance;

  9. legal purposes;

  10. conducting investigations relating to disputes, billing or fraud;

  11. organising educational, promotional and marketing events in relation to products and services offered by Wildlings;

  12. purposes which are reasonably related to the aforesaid.

 

Your Personal Data held by Wildlings shall be kept confidential. However, in order to carry out the Purposes, Wildlings may share your Personal Data with third parties.

Wildlings shall use its best endeavours to ensure that third parties shall observe and adhere to the terms of this Policy.

 

By providing Personal Data relating to a third party (including but not limited to your dependent, spouse, children and/or parents) to us, you represent and warrant that the consent of that third party has been obtained for the collection, use and disclosure of the Personal Data for the Purposes.

Consent

  1. By allowing the collection of Personal Data referred to in Clause 1, you shall deemed to have given consent to the collection, use and disclosure of Personal Data for the Purposes. You may withdraw your consent given for any or all Purposes by giving us notice in writing. If you withdraw your consent to any or all Purposes and depending on the request, Wildlings may not be in a position to continue to provide our products or services to you. Your withdrawal may be considered a termination by you of any contractual relationship which you may have with us and may, in certain circumstances, be a breach of your contractual obligations, and our legal rights and remedies in such event are expressly reserved

Access

  1. Wildlings will, unless in exceptional circumstances, upon your written request to our Administrator, allow you to view your stored Personal Data. An administrative fee will be charged for this.

Retention

  1. Wildlings will retain your Personal Data to the extent one or more of the Purposes for which it was collected remains valid, for other legal or business purposes for which retention may be necessary and where required by the law.

 

Transfer Of Information Overseas

  1. Personal Data may be transmitted to data storage facilities where Wildlings keeps its database. These data storage facilities may be in Singapore or overseas. 

Accuracy

  1. ​As Personal Data is provided by you, we require your assistance to ensure that this is current, complete and accurate. Please inform us via email of any changes to Personal Data.

Protection

  1. Wildlings takes the security and protection of Personal Data very seriously. Wildlings shall use its best endeavours to make reasonable security arrangements to protect Personal Data against loss or theft, unauthorized access and undue disclosure.

Update of Policy

  1. Wildlings will amend this Policy from time to time and the updated version will be posted on our website. The English version of this Policy will prevail in the event of any inconsistencies between the English version and a translated version.

If you have any queries or feedback regarding the Policy please do not hesitate to Contact Us

 
 

Sign up to our newsletter

Stay up to date with our latest news and events

 (c) 2019 Wildlings Pte Ltd